Autosupport Configuration Instructions

7-Mode

How to Configure Autosupport

  • Connect to the filer via telnet, ssh or through the console.
  • Enter the following commands
options autosupport.enable on
options autosupport.support.transport smtp
options autosupport.mailhost [your mail server MX record or IP address]
options autosupport.to This email address is being protected from spambots. You need JavaScript enabled to view it.,This email address is being protected from spambots. You need JavaScript enabled to view it. (ex:This email address is being protected from spambots. You need JavaScript enabled to view it.)
options autosupport.from (Add anything here; we like to use This email address is being protected from spambots. You need JavaScript enabled to view it.)
  • If your version of Data OnTap has this option, enter this command
options autosupport.partner.to This email address is being protected from spambots. You need JavaScript enabled to view it.

Turn Off Autosupports to NetApp (optional)

options autosupport.support.enable off
options autosupport.reminder.enable off

Kick Off Autosupport

  • Connect to the filer via telnet, ssh or through the console.
  • Enter the following commands:
options autosupport.doit doit
or
options autosupport.doit <Ticket#>

List Autosupports Options

  • Connect to the filer via telnet, ssh or through the console.
  • Enter the following commands:
options autosupport


C-Mode

How to Configure Autosupport

  • Connect to the filer via telnet, ssh or through the console.
  • Enter the following commands:
system node autosupport modify -node  -state enable
autosupport -node  -transport smtp 
autosupport modify -node <node name> -mail-hosts <Host name or IP>, ... [your mail server MX record or IP address]
autosupport modify -node <node name> -to <mail address>,<mail address>... This email address is being protected from spambots. You need JavaScript enabled to view it.,This email address is being protected from spambots. You need JavaScript enabled to view it. (ex: This email address is being protected from spambots. You need JavaScript enabled to view it.)
autosupport modify -node <node name> -from <mail address> (Add anything here; we like to use This email address is being protected from spambots. You need JavaScript enabled to view it.)
autosupport modify -node <node name> -partner-address <mail address>, ... This email address is being protected from spambots. You need JavaScript enabled to view it.

Enable weekly logs and disable performance & management logs

autosupport filter modify -autosupport-message weekly -to enabled
autosupport filter modify -autosupport-message management.log -to disabled
autosupport filter modify -autosupport-message performance.data -to disabled

Turn Off Autosupports to NetApp (optional)

system node autosupport modify -node <node name> -support disable
system node autosupport modify -node <node name> -reminder false

Kick Off Autosupport

  • Connect to the filer via telnet, ssh or through the console.
  • Enter the following commands:
autosupport invoke -node <node name> -type all -message  <Ticket#>
or
autosupport invoke -node * -type all

List Autosupports Options

  • Connect to the filer via telnet, ssh or through the console.
  • Enter the following commands:
system node autosupport show -instance
or
autosupport show -node <node name> -instance