Zerowait - Exception Reporter V4

Exception Reporter V4

Zerowait Exception Reporter V4 is included with every ZPA
and Zerowait Active Monitoring (ZAM) Policy

(Zerowait Exception Reporter V4 supports Ontap 7.2 and higher)

Agentic AI Exception Reporter - Highlights

Automated Fault Detection and Reporting: Seamlessly processes system log messages, automatically identifying and classifying faults in power supplies, modules, disk drives and other additional Field Replacement Parts to eliminate manual monitoring and reduce response times.
Proactive Exception Notifications: Generates customized HTML-formatted exception reports for weekly checks, system faults, reboots, and user-triggered events, ensuring clients receive timely alerts via email without the need for constant oversight.
Streamlined Component Failure Identification: Pinpoints specific failing units by serial number, specific location/position, automating the diagnosis process to speed up repairs and minimize downtime in storage environments.
Intelligent Fault Management and Escalation: Automatically handles open faults with reminders after 30 minutes and optional escalations to designated contacts, closing unresolved issues after two weeks to prevent oversight and automate workflow.
Automated Ticket Generation for Covered Assets: Instantly creates engineering tickets for supported components under ZPA policies, using simple keyword-value emails to integrate with support systems and accelerate resolution without manual intervention.
Efficient Data Archiving and Retrieval: Structures and archives incoming log messages and reports in a hierarchical file system, enabling easy access and automated quarantine of unparseable messages for quick troubleshooting.
Master Data Synchronization: Daily imports client, contact, system, and policy data from our CRM (based on FileMaker Pro), with warnings for outdated files, automating data updates to maintain accuracy in reporting and coverage checks.
Web-Based Monitoring and Configuration: Provides a user-friendly Django-powered web app for managing filer specs, disk firmware, user accounts, and system configurations, allowing side-by-side comparisons and summaries to automate oversight of enrolled systems and recent faults.
Welcome and Acknowledgment Automation: Sends automated welcome messages upon first receipt and includes acknowledgment links in reports to suspend reminders and close faults, simplifying client interactions and reducing administrative tasks.
Cross-Version Compatibility and Scalability: Supports multiple compression formats (gzipped-tar, 7-zip, gzipped) and omits unnecessary report sections when data is missing, ensuring reliable automation across varying software versions and message types for long-term efficiency.

Relax

With the ZHA® Exception Reporter, the only thing you need to worry about is what to do with all your extra time.

Storage Overview

Shows the amount of aggregate storage on your filer compared with the maximum capacity potential of the unit.

Volume Overview

Displays, in detail, each volume on the filer, including the size of the volume, current usage, and available space.

Storage Utilization

Provides a snapshot of the filer's locally-attached storage, presenting the percentage used in relation to its raw, available storage, and compares your usage to the ZHA® sample population.

Security Messages

Captures failed logins and other potential security threats that might otherwise go unnoticed and displays them here, with links to further information.

Critical Messages

Parses the messages area of the log, locates messages of critical importance or interest, and displays them with links to further information and suggestions for solving issues.

Disk Firmware

Shows which drives in the system may need firmware updates, with a link to information on upgrading firmware and why it's important.

The ZHA® Exception Reporter collects and translates the raw data provided by each filer, providing the information you need to optimize your storage. From utilization and expansion potential to security notices, all the information is presented in one concise report. Links are provided to the ZHA® library of solutions and information, to help you better understand and correct problems before they become serious. And, where appropriate, your utilization and error information will be contrasted with the ZHA® sample population, to allow you better insight into overall management trends.

Exception Reporter V4