The NAS Apprentice will be responsible for testing of components for inventory and customer shipment. The Apprentice program is a 2 year program that will end with the COOP student having Networking, Security, Storage, Linux and Fibre Channel skill sets with successful candidates having the potential of being offered a Level 1 engineering position.
As an engineering employee your job includes aspects of Computer Analysis, Computer programming, Software Engineering, Computer Network design and Computer engineering in a sales support role. The position includes responsibility for:
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- Application of systems analysis techniques.
- Consultation with customers to determine hardware, software, or systems functional specifications.
- Design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on and related to user systems design specifications.
- Data input and management of customer trouble tickets for our international customers.
- A combination of the aforementioned duties, the performance of which requires the same level of skills.
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- Additionally you will build and test prototypes, and be responsible for maintaining the company’s quality standards and procedures, while at the same time supporting corporate and department goals.
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- The main responsibility is to maintain a smooth process flow and to ensure that Zerowait meets our customer commitments for high quality products and outstanding support.
Reporting Relationship:
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- Director of Engineering.
General Duties:
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- As a Storage Apprentice you may be called upon to do the following:
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- Fulfill the daily plan for current and future shipments and inventory requirements.
- Assemble and test equipment either for sale to the customer or internal use for testing or prototyping, becoming fully conversant with the products Zerowait supports.
- Follow detailed instruction as outlined in controlled documentation and testing policies and procedures.
- Oversee and develop ways to improve our Virtual Test Lab flow.
- Create and maintain records for trouble tickets and support documentation.
- Troubleshoot and repair equipment used in the testing process.
- Follow company procedures for non-conforming equipment, return goods, and other defective material, completing reports and advisories.
- Assist engineering or development personnel in the testing of prototype products.
- Assist in the maintenance of the Parts Finder database updating with new information.
- Follow all safety and ESD procedures.
- Perform other duties as assigned by supervisory personnel.
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Requirements:
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- To be successful in this role, you must be a motivated self-starter and self-learner; possess strong technical problem solving skills; and be someone who embraces challenges.
- You must have the ability to complete tasks within a deadline.
- As an engineering employee you must be able to closely follow written instructions, and communicate clearly with Engineering, Sales, and Management.
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Qualifications:
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- Minimum of a high school diploma or GED and familiarity with Linux, Networking and Storage subsystems.
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Contact Info:
- Contact: Engineering
- E-mail contact:
This email address is being protected from spambots. You need JavaScript enabled to view it. - Web: http://www.zerowait.com/